Terms of use and privacy policy for the Petra Care store
Terms
By using and accessing petracarestore.com, you acknowledge and agree to be bound by these terms, and you agree and accept to be bound by all applicable laws and regulations, and you acknowledge that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you may not use or access this site. All materials on this site are protected by applicable copyright and trademark protection laws.
If you do not agree to these terms, do not access or use the site, or share or disclose any personal information with us.
Not intended to replace professional medical advice
Not intended to replace professional medical advice
Products and claims related to specific products on or through the site are not subject to evaluation by the Food and Drug Authority and are not approved for diagnosing, treating, preventing, or curing any disease. The site is not intended to diagnose or treat any disease, nor to provide professional medical advice. The products, services, information, and other content offered directly by the site or links to other external sites are for informational purposes only. Please consult a physician or other healthcare professional regarding any medical or health diagnosis or suitable treatment options.
The information available on the site and linked sites, as well as information relating to medical or health conditions, treatments, or products, may be presented in a nutshell. The information available on the site, including any product labels or packaging, should not be in any way considered a substitute for professional medical advice. The site does not recommend self-management of health problems. The information on the site is not exhaustive and does not cover all diseases, health ailments, medical conditions, or their treatment. If you have any questions in such cases, contact your healthcare professional immediately. Do not delay seeking medical advice based on the information you may have read on the site.
Links to or access to third-party sites or resources are not an endorsement by us of the correctness of any information, products, or services therein. We are not responsible for the content or performance of any third-party site. Your use of any third-party site is at your own risk. You must not use the information or services available on the site to diagnose or treat any health problems, nor to prescribe any medication or other treatment. There are steps required before taking any medications, nutritional, herbal, or homeopathic products, before beginning any exercise or diet, or starting any treatment for health problems. You should always consult your healthcare professional and read the information provided by the manufacturer with the product and available on any product labels or packaging. People are different and may react differently to various products. You should consult your doctor about interactions between your medications and nutritional supplements. Comments posted on any site forum by employees or site users express absolutely and exclusively their own opinions and this has been done in their exclusive personal capacity. Such comments are not claims formally authorized by us, nor do these express our own opinions or positions. Product ratings recommended by current or former employees or users of the site are their own evaluations, in their capacity. These ratings cannot replace appropriate medical care or advice from a healthcare professional. We are not responsible for any information available on the site regarding recommendations for dietary supplements for any health purpose.
Always check the product label or packaging before using the product. If there are any discrepancies, customers should follow the instructions on the product label or packaging without any liability to us. You should contact the manufacturer directly to clarify any details on the label, packaging, and recommended use
Use and Termination
By using our site, you acknowledge and agree that you are at least eighteen (18) years of age or older and are fully able and qualified to use the site. You are only permitted to use this site with the involvement of a parent or guardian if you are under 18.
your Account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the petra care store services only with involvement of a parent or guardian. petra care store reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion and without any legal or financial liability.
Using the site
You agree to use the site for legitimate and lawful purposes and that you are responsible for your use and communications on the site. You agree not to publish or transmit any illegal, abusive, offensive, indecent, threatening, offensive, or otherwise objectionable material of any kind, including any material that supports unlawful behavior or conduct that may encourage the infringement of others’ intellectual property rights. You also agree not to violate any local, regional, or international laws in any other way that might impair or interfere with the routine use and operation of the site. You agree not to access the site by any means other than that designated through its official interface. It is prohibited to display or operate the site, or any information or material contained on the site in frames or through any similar means on another site without our prior authorization. Any links to the site allowed must comply with applicable laws, rules, and regulations.
Termination or suspension of use
Your use and access to the site are valid until either you or we terminate these. In our sole discretion, we may suspend or terminate at any time without notice, or refuse your access to the site or any part of it. You can cancel your account and discontinue using the site entirely at any time by contacting customer service. You must destroy and dispose of any materials obtained from the site, including all copies of the site, including copies made under the terms of use it contains, immediately upon cancellation of your account by you or us. We reserve the right to temporarily or permanently modify or discontinue the site or any part of it by notifying you.
Use of License
Permission is granted to temporarily download one copy of the materials (information or software) on petra care store website for personal, non-commercial transitory viewing only. This is the grant of a temporary license, not a transfer of title, and under this license you may not:
- Modify or copy the materials.
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on petra care store website;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by petra care store at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
No responsibility disclaimer
The materials available on the Petra Care Website and Application are provided on an “as is” basis. Petra Care does not make any express or implied warranties regarding these materials, and it hereby disclaims and negates all other obligations and warranties, including without limitation, the implied warranties or conditions of merchantability or of the fitness of these materials for a particular purpose, or of a commitment not to Intellectual property infringement or any other violation of rights.
Further, Petra Care does not warrant or make any representations regarding the accuracy, results, or other materials that may be linked to such materials or on any other websites linked to this site.
Compensation
You agree to indemnify, defend, and hold petra care store harmless from any losses, expenses, costs, or damages in the following cases: attorneys’ fees due to your use of or inability to use the site, your participation in any software, any products or services you have purchased or obtained in connection with the site, any posts on the site, any activities related to your account whether by you or someone else or your violation of these terms, any third parties rights or any applicable laws, rules or regulations. You agree to fully and reasonably cooperate to join the defense of any such claim. We reserve the right to the exclusive defense and control of any subject matter to indemnify you under this section, or if you must reimburse us for attorneys’ fees and expenses in addition to any losses, claims, damages, and liabilities we incur as a result of this claim.
Delivery
• no minimum order value is required to benefit from our delivery service.
• Free shipping for orders with 399 SAR or above.
Delivery takes place within (1 to 6 working days) from the date of shipment.
Payment
• All prices include VAT.
• Payment can be made by mada card, credit card, apple pay .
• Costs will be charged in SAR.
• Canceled orders will be refunded and will automatically be transferred back to your card and will reflect within 7-14 business days.
• in free gift offers and packages, the lowest priced item is offered free of charge.
• We are not committed to providing products that are out of stock and in high demand. In this case, the customer is contacted to notify him of the unavailability of the product. The customer here decides whether to complete the order without this product and get the product amount back or cancel the order and get the order amount back according to the default return period.
Return and Refund
You can exchange or return a damaged or defective product through our customer service.
The following conditions apply:
• The replaced or returned product must be in its original condition and original packaging.
• Do not use, open or change the packaging features of the product.
• Bring the original purchase invoice.
You can exchange or return the damaged product within 3 days from the time of receiving the product.
The exchange or return process may take 7-21 working days.
The amount will be refunded after the damaged product reaches us and its condition is verified, and then the amount is transferred to your account within 3 working days from the date we receive the product.
When you wish to replace the damaged product and choose the alternative product, this will result in paying the amount of the difference between the damaged product and the replacement product if there is a price difference.
It is the policy of the Petra Care store to respect your privacy regarding any information that we may collect while operating our website and our application. Accordingly, we have developed this Privacy Policy for you to understand how we collect, use, pass and disclose personal information. Below is a summary of the privacy policy
• We will collect personal data by lawful and proper means, with the knowledge or consent of the person concerned when required.
• Before or during the collection of personal data, we will identify the purposes for which the data is collected.
• We will collect and use personal data only to fulfill those purposes we have identified and for other assistance purposes, whether with the consent of the person concerned or as required by law.
• Personal data should be appropriate for the purposes for which it will be used and, to the extent necessary for those purposes, such data should be accurate, complete, and current.
• We will protect personal data using reasonable security safeguards in order to secure it against loss or theft, and to prevent unauthorized access, disclosure, copying, use or modification. But this does not mean our absolute commitment to this protection.
• We will provide customers with adequate information about policies and practices relating to the management of personal data.
• We will retain personal data for as long as necessary only to fulfill those purposes.
We are committed to conducting our business in accordance with these principles in order to ensure the confidentiality, protection and preservation of personal data. The Petra Care store may change this privacy policy from time to time at the store’s sole discretion at any time without the obligation to notify you of such change.